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Welcome to the Talent support page

We're here to help

Whether you’ve got a quick question or need a bit more guidance, you’re in the right place. Here you’ll find answers to all your questions (or be pointed in the right direction to get help).

Our knowledge base

Got questions? Our ‘Knowledge Base’ has answers! Our Knowledge Base is full of helpful articles about the Day One platform and how we can support you.

Whether you’re wondering how long it takes to get matched to a role or are having trouble logging in, we’ve got you covered.

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Our chatbot

Still need a hand after checking out the Knowledge Base? No problem!

Our friendly support team are available between 09:00 to 17:00, Monday to Friday. Just click the chat icon in the bottom right corner, and we’ll do our best to sort things out.

To help us help you faster, please do give us as many details as you can about what’s going on (p.s. we love a screenshot - so feel free to send these over!)

Don’t worry if you message us whilst our agents are offline – we’ll pick your message up during our office hours (and respond via email). We aim to reply within 2 business days and resolve any issues within 5 working days.

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Our FAQs

We all have questions – you're not alone. Here are answers to some of our most frequently asked questions (but don’t forget to check out our Knowledge Base if you don’t see your question listed below!).

What types of roles are on offer?
We offer a variety of work arrangements, including full-time, part-time, temporary, contract, hybrid, remote, and on-site positions. Currently, we focus on digital-based roles like digital marketing, digital customer service, and data & cyber security, with plans to expand to more areas soon. Stay tuned for updates!
Are all roles UK based?
At the moment, we are only working with UK companies. However, if you are interested in opportunities in a specific area, please let us know by following this link. We will contact you if we begin working with companies in your area!
How long will it take for me to complete the onboarding activities?
There are 3 main activities you need to complete and the time taken will vary person-to-person, though we suggest it should take around an hour and a half to show the best version of you possible. 

The first step is creating your profile. Include as much information as you can, highlighting your strengths, skills and any experience you might have. Then, complete our ‘Work-based Activities’ task. You will be completing tasks based on Microsoft documents inside a virtual environment. We advise allowing up to 30 minutes for these work-based activities. The last step is our ‘Getting to Know You’ Interview. The interview doesn’t last long, but it’s best to take as much time as you need so you can apply the coaching and feedback you receive.
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Get in touch

If you have any questions for our Support Team, please don’t hesitate to drop us an email at customerservice@dayonework.com

We’ll get back to you as soon as we can