Hire Customer Service Talent With Verified Skills

Build a high-performing support team with confidence

Customer Service is essential to any company, no matter what size it is. They're the people who represent your brand, and ensuring that they're doing so in the right way is fundamental to your brand and business reputation.

Our Customer Support Assessment & Interview verifies that early-career talent are truly ready for their first customer service role. So, you can hire faster, reduce churn and ensure every single customer has a great experience with your brand.

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'Customer Service Support' Virtual Interview

See how candidates handle live customer scenarios before you hire them. This simulation reveals how they:

Show empathy and active listening.
Communicate clearly and confidently.
Problem-solve under pressure.

'Customer Service Support' Hands-on Activity

Talent enter a virtual CRM environment, just like they would in a real support role. They:

Assign tickets accurately.
Respond to customer queries efficiently.
Analyse key information to resolve issues.

Why Exceptional Customer Service Is Essential To All Companies

Protect and enhance your brand reputation

Every interaction shapes how customers perceive your business and great service turns them into loyal advocates.

Boost retention and revenue

Skilled service reps resolve issues quickly and effectively, improving customer satisfaction and reducing churn.

Create scalable, consistent support

As your business grows, professional customer service talent ensures every customer receives the same high-quality experience.