Welcome to the
Talent Seeker Support Page
We're here to help
Here, you’ll find answers to your questions and solutions to any issues you
may encounter on the Day One platform.
Our Chatbot
If you require further assistance after consulting our Knowledge Base, our dedicated team is available Monday to Friday, from 9 AM to 5 PM. Simply click the icon in the bottom right corner of your screen to initiate a chat with our Support Team, who will work to resolve your issues as promptly as possible.
To help us assist you more efficiently, please provide as much detail as possible about your experience or issue. Including screenshots is always helpful and appreciated.
We aim to respond to your email or ticket within 2 working days and resolve issues within 5 working days.
Look right 👉
Our Knowledge Base
Our Knowledge Base is a valuable resource with answers and step-by-step guides for many queries about the Day One platform. Whether you’re experiencing technical issues or need to reset your password, you’ll find the information you need here.
Our FAQs
What types of opportunities can my company create?
Your company can offer a variety of different roles, including full-time, part-time, temporary, hybrid, contract, remote and on-site positions. At the moment, our focus is on digital and tech roles, from digital marketing and digital customer service, to data and cybersecurity, and everything in between. We are looking to expand in the near future, so do stay tuned for updates!
How does the matching process work?
Our matching process ensures that the opportunities you post are matched to talent who would fit seamlessly into the role and your company. Our innovative algorithm will provide matches based on skills required, values and aptitude for the role. You can see how close of a match talent are, and can connect with them if you feel they would be a great fit for your company. You won’t be able to see any personal information about the candidate until you connect, minimizing unconscious bias and ensuring talent is judged solely on their skills and abilities.
Where does my company have to be based?
At the moment, all of our Talent Seekers are UK based. However, if you are interested in opportunities in a specific area, please let us know by following this link to a form. We will contact you if we begin working with companies in your area!
Contact Us
If you have any direct enquiries for our Support Team, please do not hesitate to contact us at customersuccess@dayonework.com. We will reply as quickly as we can!
