This privacy policy sets out how Day One Talent Solutions Ltd (doing business as Day One) uses and protects your personal data. This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can view the full version of the privacy policy here https://dayonework.com/privacy-policy.
Day One takes data protection and the use of your information seriously.
Day One operates the website https://dayonework.com together with associated mobile applications and other software applications (Website) through which it provides services to individuals seeking work opportunities (talent) and organisations with opportunities for work (talent seekers) (Services).
This privacy policy gives you information about how Day One collects and uses your personal data when you use the Website, use our Services, submit enquiries to us or otherwise engage with us, including at events.
Please note that this website is not intended for children and we do not knowingly collect data relating to anyone under 18 years old.
Day One Talent Solutions Ltd: is the operator of the Website and the provider of the Services and is the controller and is responsible for your personal data (collectively referred to as "Day One", "we", "us" or "our" in this privacy policy).
We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact the DPO using the information set out in the contact details section (paragraph 10).
Personal data means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.
We use different methods to collect data from and about you including through:
The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:
We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
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Purpose/Use |
Type of data |
Legal basis and retention period |
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Where you are using our website as talent |
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To register you as a new talent |
(a) Identity (b) Contact |
Performance of a contract with you
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To deliver our services to you as talent including to: (a) monitor and manage the different services that you access (b) consider answers provided by you during interviews – we will use Artificial Intelligence to assist with the review (for more information on this please see ‘How we use AI’ and the section on ‘Automated Decisions’ below) (c) mark assessments taken by you as part of the service (for more information on this please see ‘How we use AI’ below) (d) provide you with pass marks/ feedback and guidance in line with our service
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(a) Identity (b) Contact (c) Performance/ Image Data (d) Profile Data (e) Education/ Employment Data (f) Usage Data
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(a) Performance of a contract with you (b) Consent – where we have made this clear to you and obtained your consent (c) Our legitimate interests of performing the talent services via our website.
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To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Dealing with your requests, complaints and queries (c) Collecting any payments due |
(a) Identity (b) Contact (c) Financial (d) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation – such as production of accounts or filings with HMRC (c) Necessary for our legitimate interests of running our business (to keep our records updated and manage our relationship with you in an effective way)
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To allow you to register with us via an existing social media account. Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, friends list, and profile picture, as well as other information you choose to make public on such a social media platform.
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(a) Identity (b) Contact (c) Social Medial Login Data
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(a) Performance of a contract with you (b) Necessary for our legitimate interests of running our business and allowing those who want to sign up to use our services to sign up via their existing social media accounts. |
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Where you are representing a talent seeker |
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To register your organisation as a talent seeker |
(a) Identity (b) Contact (c) Financial |
Necessary for our legitimate interests of providing talent seeking services via our website. |
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To manage our relationship with you and the talent seeker organisation which will include: (a) Notifying you about changes to our terms or privacy policy (b) Dealing with your requests, complaints and queries (c) Collecting any payments due
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(a) Identity (b) Contact (c) Financial (d) Marketing and Communications |
Necessary for our legitimate interests of providing talent seeking services via our website. |
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Where you are using our services as talent or represent a talent seeker organisation |
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To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation
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To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity (b) Contact (c) Usage (d) Marketing and Communications (e) Technical |
Necessary for our legitimate interests (to study how visitors to our website or users of our services use our products/services, to develop them, to grow our business and to inform our marketing strategy)
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To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing
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(a) Technical (b) Usage |
Necessary for our legitimate interests (to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
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To send you relevant marketing communications and make personalised suggestions and recommendations to you about Services that may be of interest to you based on your Usage Data |
(a) Identity (b) Contact (c) Technical (d) Usage (e) Marketing and Communications |
Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business) Or Consent, if we have obtained your prior consent to receiving direct marketing communications
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To carry out market research through your voluntary participation in surveys |
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Necessary for our legitimate interests (to study how customers use our services and to help us improve and develop our products and services).
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You will receive marketing communications from us if you have requested information from us or registered to use our services and you have not opted out of receiving the marketing.
We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.
We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.
You can ask to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us the DPO at DPO@dayonework.com.
If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to updates to our Terms and Conditions, checking that your contact details are correct.
For more information about the cookies we use and how to change your cookie preferences, please see https://dayonework.com/cookie-policy.
Where you register to use our services as talent, you will be invited to submit information to us by way of interview and to also take various assessments.
We use Artificial Intelligence (“AI”) to analyse the transcript of your mock interview, produced by voice to tech transfer, in particular to measure and assess the language used, tone of voice and this is used to provide feedback to you on the interview performance.
We also use AI to mark assessments that you have completed and it will provide a pass or fail result for them.
We will use information you provide to us (including the assessments completed) to match you on a percentage basis to opportunities posted by Talent Seekers. The data used to make this decision will be based on your Profile Data but also the information you have provided about your availability, location and skills. We will not include your Identity, Education/Employment History Data when calculating the percentage match.
Whilst the matching will give a percentage match score, both the Talent and the Talent Seeker will see all matches (including where the match is calculated at minimum of 1%).
We may share your personal data where necessary with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Whenever we transfer your personal data out of the UK to countries which have laws that do not provide the same level of data protection as the UK law, we always ensure that a similar degree of protection is afforded to it by ensuring that appropriate contractual terms are put in place that comply with UK laws.
We may transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK to countries which have laws that do not provide the same level of data protection as the UK law.
Whenever we transfer your personal data out of the UK to service providers, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial) for six years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
You have a number of rights under data protection laws in relation to your personal data.
You have the right to:
1. Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
2. Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
3. Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
4. Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.
5. You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see OPTING OUT OF MARKETING in paragraph 4 for details of how to object to receiving direct marketing communications).
6. Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
7. Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
8. Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:
If you wish to exercise any of the rights set out above, please contact us see Contact details (paragraph 10).
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact DPO@dayonework.com OR us in the following ways:
Email address: Customerservice@dayonework.com
Postal address: Level 30, The Leadenhall Building, 122 Leadenhall Street, City of London, EC3V 4AB
Telephone number: +44 (0)207 562 8987
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We keep our privacy policy under regular review. This version was last updated on 11/11/2024.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
